Job Description
Join our award-winning customer service team in Seattle! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy paid training, competitive compensation, and a supportive team environment. As a key member of our operations, you'll resolve inquiries, build customer relationships, and contribute to our 99% satisfaction rate. Night shift premium included! Apply today and start your career growth journey with us.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in customer databases and escalate complex issues
- Meet/exceed performance metrics including resolution time and CSAT scores
- Collaborate with team members and supervisors to improve service quality
- Adhere to compliance policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication skills (verbal/written) and active listening abilities
- Proficient with Microsoft Office and CRM software
- Ability to work independently and thrive in a fast-paced night shift environment
- Typing speed of 40+ WPM with high accuracy
- Flexible availability including weekends and holidays