Job Description
Are you looking for immediate start chat support jobs in Houston, TX?
Apex Support Solutions is revolutionizing customer experience and we need talented individuals to join our team immediately. We are currently hiring Chat Support Specialists for our Houston hub and our Florida-based remote teams.
We offer a competitive compensation package, comprehensive benefits, and a supportive work environment. Whether you prefer working from our office in Houston or from the comfort of your home in Florida, we have a position for you. Don't wait—apply today and start your career with us.
Responsibilities
- Deliver top-tier customer support via live chat, email, and messaging platforms.
- Resolve customer inquiries, troubleshoot technical issues, and process requests efficiently.
- Maintain a professional, empathetic, and solution-oriented tone in all written communications.
- Document all interactions and resolutions accurately in the CRM database.
- Collaborate with cross-functional teams to escalate complex issues and improve service quality.
- Identify opportunities to improve customer satisfaction and retention.
Qualifications
- High school diploma or GED is required.
- Fluent in English (both written and verbal).
- Proven typing speed of at least 40 WPM.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills and a customer-first mindset.