Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment. Ideal for night owls seeking stability and growth opportunities in a thriving tech hub.
Why Global Connect Solutions? We invest in our people through continuous development programs, flexible scheduling options, and recognition initiatives. Your role will be pivotal in maintaining our industry-leading customer satisfaction scores while working alongside a diverse, supportive team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with technical support teams for complex troubleshooting
- Proactively identify upsell opportunities to enhance customer experience
- Participate in continuous improvement initiatives for service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (11 PM - 7 AM) with weekend rotation