Job Description
Join our dynamic team at Premier Customer Solutions and become the voice of excellence for our clients! We're hosting an exclusive hiring event for motivated individuals seeking night shift Customer Service Representative roles in Jacksonville, FL. This is your opportunity to launch a rewarding career with industry-leading training, competitive benefits, and a supportive culture that values your growth. Enjoy flexible scheduling, performance bonuses, and comprehensive health coverage while making a tangible impact on customer satisfaction.
Why Join Us?
• Industry-leading training program
• Career advancement pathways
• Employee recognition programs
• Modern, ergonomic work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns efficiently while maintaining brand standards
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, high-volume environments
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Passion for delivering exceptional customer experiences