Job Description
Join Our Night Shift Team in Houston, TX!
ClientFirst Solutions is seeking dedicated Customer Service Representatives for our night shift operations. This role offers competitive pay, comprehensive benefits, and the opportunity to grow your career in a dynamic environment. Our hiring event provides on-the-spot interviews for qualified candidates. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with team members to improve service processes and knowledge base
- Meet/exceed performance metrics including call volume and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in night shift environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently and adapt to changing priorities
- Available for flexible scheduling including weekends and holidays