Job Description
Join our award-winning customer experience team in the heart of Portland! We're seeking passionate individuals to become the voice of our brand. This is your opportunity to make a real impact while advancing your career in a supportive, fast-paced environment. Enjoy competitive benefits, paid training, and a vibrant workplace culture that values your growth.
Our ideal candidate thrives in dynamic settings and possesses exceptional communication skills. If you're ready to transform customer interactions into memorable experiences, apply today and start your journey with us immediately!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing processes
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a B2C environment
- Exceptional verbal/written communication with strong active listening skills
- Proficiency with CRM software and multi-tasking in digital channels
- Proven ability to remain calm under pressure during escalations
- High school diploma or equivalent; college degree preferred
- Available for flexible scheduling including evenings/weekends
- Valid work authorization for immediate employment in the US
- Basic technical troubleshooting abilities for common product issues