Job Description
Join our award-winning customer service team and become the voice of excellence! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base in Raleigh, NC. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive work environment designed for career growth.
As a key member of our 24/7 support center, you'll handle high-volume inquiries via phone and digital channels while maintaining industry-leading satisfaction metrics. We provide extensive training, flexible scheduling options, and performance-based incentives to reward your hard work. Perfect for night owls seeking stability and advancement!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems while maintaining 100% accuracy standards
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities to enhance customer value
- Maintain performance metrics including CSAT scores and average handle time
- Participate in ongoing training to refine product knowledge and soft skills
- Support escalation protocols for high-priority customer situations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Proven ability to multitask in fast-paced, deadline-driven settings
- Strong problem-solving abilities with data-driven decision-making
- Reliable transportation for night shift availability (9 PM - 6 AM)
- Background check and drug screen required for final employment