Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Seattle! We're seeking empathetic professionals to deliver exceptional support while our global clients sleep. Enjoy paid training, competitive pay, and a collaborative environment where your growth is prioritized. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Resolve customer inquiries via phone, chat, and email with exceptional professionalism
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain product knowledge through continuous learning modules
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Excellent verbal/written communication skills in English
- Ability to type 40+ WPM with strong computer literacy
- Proven problem-solving and conflict resolution abilities
- Comfortable working independently during night shifts
- Must pass background check and drug screening