Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're offering paid training and competitive compensation for dedicated professionals who thrive in overnight roles. As a key member of our Atlanta-based team, you'll deliver exceptional support to diverse clients while enjoying a flexible schedule that supports your lifestyle. Our comprehensive 6-week training program ensures you're fully prepared to succeed, with ongoing mentorship and growth opportunities into senior roles. Experience a supportive, tech-forward environment with performance-based incentives and comprehensive benefits. Apply today to start your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for call resolution, CSAT, and first-contact resolution
- Participate in continuous improvement initiatives to enhance service quality
- Adhere to strict security protocols and data privacy standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience, night shift preferred
- Strong communication skills with clear phone/email etiquette
- Proficiency in CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced, high-pressure environments
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Problem-solving mindset with attention to detail
- US work authorization and clean background check