Job Description
Join our award-winning customer service team at Coastal Solutions Group! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences from our Virginia Beach headquarters. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a supportive team environment where your voice matters. As a key frontline ambassador, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Our 24/7 operations ensure flexibility for work-life balance, and we provide paid training to set you up for success. If you're a motivated professional thriving in dynamic settings and ready to make an immediate impact, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and service issues using internal knowledge bases
- Document interactions accurately in CRM systems for seamless team collaboration
- Meet/exceed performance metrics including CSAT scores and resolution times
- Escalate complex cases to specialized teams while maintaining customer rapport
- Participate in continuous improvement initiatives to enhance service quality
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital/phone environments
- Proficient with CRM software (Salesforce experience a plus)
- Flexible schedule availability including weekends and holidays
- Typing speed of 40+ WPM with high accuracy
- Positive attitude and resilience under pressure