Job Description
Join our award-winning customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support while our clients sleep. With comprehensive paid training and a supportive environment, you'll build valuable skills in communication and problem-solving. Enjoy competitive pay, health benefits, and career advancement opportunities in Mesa's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to escalate complex cases
- Maintain performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM)
- Ability to work independently during night shifts (11 PM - 7 AM)
- Proficiency with Microsoft Office and CRM software
- Excellent communication and conflict resolution abilities
- Must pass background check and drug screening