Job Description
Join GlobalConnect Solutions and become part of our award-winning customer service team! We're seeking passionate individuals for immediate night shift openings in Cleveland, OH. This is your chance to make a real impact while enjoying competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
As a key member of our 24/7 support center, you'll handle inbound inquiries via phone and chat, resolve issues efficiently, and ensure exceptional customer satisfaction. Our night shift offers unique perks including shift differential pay and quieter work periods for focused problem-solving.
Why Choose GlobalConnect?
• Immediate start opportunities
• Paid training and certifications
• Health/dental/vision insurance
• 401(k) with company match
• Career advancement paths
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases
- Maintain performance metrics including call quality and resolution times
- Adhere to company policies and regulatory compliance standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing speed of 35+ WPM
- Flexibility to work evenings, weekends, and holidays
- Customer service experience (retail, call center, or hospitality)
- Problem-solving mindset with attention to detail
- Reliable transportation to our Cleveland facility