Job Description
Join our award-winning team as a Customer Service Representative in San Diego's vibrant downtown! We're seeking empathetic professionals to deliver exceptional support during our high-demand night shift. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. Immediate start available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls, chats, and emails with professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Availability to work flexible night shifts (10 PM - 6 AM)
- Type 40+ WPM with strong attention to detail