Job Description
Join our dynamic support team as a Chat Support Specialist and become the voice of our customers during critical night hours. We're seeking empathetic and tech-savvy professionals to deliver exceptional service while our West Coast clients sleep. This role offers immediate start, competitive compensation, and a supportive remote-first culture. Perfect for night owls who thrive in fast-paced digital environments!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLAs and quality metrics during peak overnight hours
- Identify trends to improve customer experience workflows
- Complete mandatory training on new products/processes
Qualifications
- 1+ years customer service experience (chat/voice)
- Exceptional typing speed (60+ WPM) with 95% accuracy
- Proficient in Zendesk, Intercom, or similar platforms
- Available to work 8-hour night shifts (11PM-7AM EST)
- Strong problem-solving skills under pressure
- High-speed home internet and quiet workspace
- Flexible availability for weekend rotations