Job Description
Join our dynamic customer service team as a Night Shift Customer Service Representative! We offer comprehensive paid training and a supportive environment for career growth. This full-time position requires exceptional communication skills and a passion for resolving customer inquiries. Enjoy competitive pay, benefits, and a flexible night schedule while making a difference in our clients' experiences. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using established protocols and CRM tools
- Document interactions accurately in customer service databases
- Collaborate with team members to improve service quality
- Adhere to compliance standards and confidentiality policies
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication abilities
- Ability to work independently in a night shift environment
- Problem-solving skills with attention to detail
- Ability to pass background check and drug screening
- Reliable transportation to our Omaha facility