Job Description
Are you a driven professional seeking a stable career with growth potential? Apex Support Solutions is looking for enthusiastic Night Shift Customer Service Representatives to join our elite team in the heart of San Francisco. We are committed to delivering exceptional support to our clients and offer a unique opportunity to work in a dynamic environment.
As a key member of our support team, you will resolve complex client inquiries and provide top-tier service during our high-demand night hours. We provide comprehensive, paid training to ensure you have all the tools necessary to succeed from day one.
Why You'll Love Working With Us
- Competitive Compensation: Earn between $22.00 and $28.00 per hour.
- Full Paid Training: No prior experience required—we train you to become a certified expert.
- Night Shift Perks: Enjoy a quiet work environment and avoid the morning commute.
- Health & Wellness Benefits: Medical, dental, and vision coverage available for full-time employees.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries regarding billing, account status, and technical troubleshooting.
- Document all interactions and solutions accurately within the CRM system.
- Adhere to company scripts, policies, and quality assurance standards.
- Identify opportunities to upsell products and improve the overall customer experience.
- Collaborate with the support team to escalate complex issues to upper management.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills and a professional telephone manner.
- Reliable high-speed internet connection and a quiet home office setup.
- Ability to work a rotating night shift schedule (e.g., 10:00 PM – 7:00 AM).
- Proficiency with Windows-based computer systems and basic software applications.