Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in New York! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first environment. Immediate start available for qualified candidates ready to make an impact.
This role is perfect for night owls seeking career growth without sacrificing work-life balance. You'll handle customer inquiries via phone, email, and chat while resolving issues with empathy and efficiency. Our team thrives on collaboration and innovation – we invest in your success through ongoing training and career development opportunities.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat channels
- Resolve product inquiries, billing issues, and service complaints with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical support and sales teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives and feedback programs
- Maintain updated knowledge of products, services, and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Reliable high-speed internet for remote work