Job Description
Join our award-winning team at GlobalConnect Solutions as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for dedicated professionals ready to deliver exceptional customer experiences while our West Coast sleeps. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement—all while maintaining a healthy work-life balance with our flexible night schedule. Be part of a company that values your growth and rewards excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce while meeting performance metrics
- Collaborate with cross-functional teams to escalate complex cases
- Contribute to process improvement initiatives to enhance customer satisfaction
- Maintain strict compliance with data security protocols
Qualifications
- 1+ years of customer service experience in a BPO or tech environment
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Ability to multitask in a fast-paced, high-volume setting
- Strong problem-solving skills with attention to detail
- Flexibility to work nights (11 PM - 7 AM) with rotating weekends
- High school diploma or equivalent; college degree a plus