Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of excellence! We're seeking dynamic professionals to deliver exceptional support to our diverse client base during overnight hours. This role offers a competitive hourly wage with shift differential bonuses, comprehensive benefits package, and immediate start opportunities. Enjoy a modern, collaborative work environment with cutting-edge technology and career growth pathways. If you're a problem-solver with a passion for customer satisfaction and thrive in overnight settings, this is your moment to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed performance targets (handle time, first contact resolution)
- Contribute to process improvement initiatives through feedback analysis
- Maintain strict confidentiality of customer and company data
Qualifications
- 1+ years customer service experience in BPO or tech support environments
- Exceptional communication skills with clear, professional phone presence
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently in overnight shift (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 98% accuracy
- Flexibility to work weekends and holidays as needed