Job Description
Join our elite customer service team at SupportHub Solutions Inc. and become a vital part of our 24/7 operations! We're seeking dedicated Night Shift Customer Service Representatives in Mesa, AZ to deliver exceptional support while our clients sleep. With comprehensive paid training and competitive compensation, this role offers unparalleled growth opportunities in a dynamic environment. Enjoy the flexibility of overnight hours with premium pay rates and a supportive team culture focused on excellence.
Why Join Us?
• Industry-leading paid training program
• Night shift differential pay
• Comprehensive benefits package
• Career advancement pathways
• Modern, tech-enabled workspace
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM MST)
- Resolve inquiries regarding products, services, and billing with empathy and efficiency
- Document all interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet and exceed key performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during overnight hours with minimal supervision
- Strong problem-solving skills and emotional intelligence
- Flexibility to work weekends and holidays as needed