Job Description
We are seeking motivated individuals to join our growing team as Entry Level Call Center Representatives in Columbus, OH. This is an excellent opportunity for career changers and students to launch a stable career with paid training and a clear path for advancement. You will be the face of our brand, handling high-volume customer inquiries with professionalism and empathy.
Why Join Us?
- Paid Training Program: No prior experience required; we invest in your success.
- Competitive Compensation: Starting at $16.00/hr with performance-based bonuses.
- Flexible Scheduling: Full-time and part-time shifts available to fit your lifestyle.
- Career Growth: Promote from within culture with leadership training.
If you are looking for a stable job where your voice matters, apply today!
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Resolve customer inquiries regarding products, services, and account status efficiently.
- Assist customers with troubleshooting and navigating our digital platforms.
- Document all interactions accurately in our CRM database and call logs.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve service quality and operational procedures.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable high-speed internet connection (for remote/on-site hybrid roles).
- Able to work in a fast-paced, team-oriented environment.