Job Description
Join our elite customer service team and become the voice of innovation! We're seeking dedicated night shift professionals to deliver exceptional support to tech enthusiasts across San Jose. This is your chance to thrive in a dynamic environment with competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event offers on-the-spot interviews – apply today to secure your spot!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email for cutting-edge tech products
- Resolve complex technical issues and troubleshoot hardware/software problems
- Document interactions accurately in our CRM system while maintaining service quality standards
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous training to master new product launches
- Support 24/7 operations during night shift hours (10 PM - 6 AM)
Qualifications
- Minimum 2 years customer service experience in tech or retail
- Excellent verbal/written communication skills with clear articulation
- Strong problem-solving abilities with analytical thinking
- Proficiency in CRM software (Salesforce experience preferred)
- Ability to work independently during night shift hours
- High school diploma or equivalent; college degree preferred
- Typing speed of 45+ WPM with 98% accuracy
- Availability for flexible scheduling including weekends