Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking empathetic, tech-savvy professionals to deliver exceptional service while our clients sleep. This full-time role includes comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, health benefits, and performance bonuses in our modern Atlanta headquarters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify trends and escalate complex issues to senior support staff
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Typing speed of 40+ WPM with strong computer literacy
- Unwavering patience and problem-solving aptitude