Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. As a key member of our Denver-based team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Apply today to start your remote career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for CSAT and resolution times
- Proactively identify opportunities to improve customer experiences
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills and emotional intelligence
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently across time zones
- Experience in SaaS or tech support industries preferred