Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Albuquerque! We offer comprehensive paid training, competitive compensation, and opportunities for career advancement. Enjoy a supportive environment where your contributions are valued, with flexible scheduling and benefits designed for night-shift professionals. Help us deliver exceptional service while growing your skills in a dynamic, forward-thinking organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately in our customer database while maintaining confidentiality
- Collaborate with team members to share best practices and improve service quality
- Meet/exceed performance metrics including first-call resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced, high-volume setting
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible night shifts (10 PM - 6 AM)
- U.S. work authorization required