Job Description
Are you a people-person looking for a stable career in Colorado Springs? We are seeking a dedicated Local Customer Service Representative to join our expanding team. We offer comprehensive, paid training to ensure you are ready to succeed from day one.
As a key member of our support staff, you will be the voice of our brand, helping local clients resolve issues and find the solutions they need. We pride ourselves on a supportive culture, competitive benefits, and a clear path for career advancement.
Why Apply?
- Paid Training Program: No prior experience required.
- Competitive Pay: Earn $18.00 - $24.00/hour based on experience.
- Local Role: Work in our Colorado Springs office (no remote work).
- Benefits: Health, dental, and vision insurance.
Responsibilities
- Manage incoming customer calls, emails, and chat inquiries with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product and service information to help customers make informed decisions.
- Collaborate with the sales and technical teams to escalate complex issues.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or equivalent (GED) required.
- Proven ability to communicate clearly and effectively, both verbally and in writing.
- Basic computer proficiency (Windows/Mac OS and typing skills).
- Reliable transportation and availability to work rotating shifts, including weekends.
- Must be currently residing in or willing to commute to Colorado Springs, CO.
- Strong problem-solving skills and a positive attitude.