Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative in Albuquerque! We're seeking dedicated professionals to deliver exceptional service while our clients sleep. Enjoy comprehensive paid training, competitive compensation, and a supportive environment designed for career growth. This overnight position (10 PM - 6 AM) offers stability and unique work-life balance opportunities.
What We Offer:
• 3-week paid training program
• Night shift differential pay ($3/hour premium)
• Health/dental/vision benefits
• Tuition reimbursement program
• On-site gym and wellness center
• Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics (30+ calls/day)
- Collaborate with support teams on complex customer escalations
- Participate in ongoing training to enhance product knowledge
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Ability to work independently overnight shifts
- Strong problem-solving and conflict resolution skills
- Bilingual (Spanish/English) certification a plus
- No criminal history requiring background check clearance