Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia! We're seeking dedicated professionals for our night shift operations with comprehensive paid training. Enjoy competitive pay, benefits, and a supportive environment where your growth matters. No prior experience required – we'll equip you with all the skills needed to excel. Apply today and start your rewarding career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to address escalated issues
- Meet/exceed performance metrics for response time and resolution
- Identify trends to improve customer experience
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to work independently on night shift schedule
- Basic computer proficiency with willingness to learn new systems
- Problem-solving aptitude and patience
- Customer service mindset with positive attitude