Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives in Fresno, CA! We're seeking dedicated professionals to deliver exceptional customer experiences while supporting our 24/7 operations. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking career growth in a dynamic setting!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with team members to resolve escalated issues
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support seasonal peak periods and special projects as needed
Qualifications
- 1+ years customer service experience required
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work flexible nights (10 PM - 6 AM)
- Excellent communication and conflict resolution skills
- High school diploma or equivalent required
- Experience with Zendesk or Salesforce preferred
- Spanish bilingual skills a plus
- Reliable transportation to Fresno location