Job Description
Join our award-winning team at Premier Support Solutions as a Customer Service Representative for our dynamic night shift in Portland, PA! We're hosting an exclusive Hiring Event for motivated professionals seeking flexible schedules and career growth.
As the frontline of our client experience, you'll deliver exceptional support while enjoying competitive pay, comprehensive benefits, and opportunities for advancement. Our night shift offers premium pay differentials and a collaborative team environment.
Why Choose Us?
- 15% night shift premium pay
- Health/dental/vision insurance
- Tuition reimbursement program
- Clear career advancement pathways
- Modern remote-friendly hybrid schedule
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs including CSAT scores and average handle time
- Identify process improvement opportunities and implement solutions
- Participate in ongoing training and certification programs
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and manage competing priorities
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible night shifts (11 PM - 7 AM)
- High school diploma or equivalent; bachelor's degree preferred