Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! This fully remote position offers the flexibility to work from anywhere while delivering exceptional service to our Seattle-based clientele. As a key member of our 24/7 support ecosystem, you'll be the voice of our brand during evening hours, resolving inquiries with empathy and efficiency. We provide comprehensive training, career advancement opportunities, and a supportive virtual work environment.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- 401(k) matching program
- Home office stipend for equipment
- Clear career path to team lead/supervisor roles
Responsibilities
- Handle incoming customer calls, emails, and chats during night shift hours (11 PM - 7 AM PST)
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions accurately in CRM system while maintaining HIPAA/GDPR compliance
- Collaborate with day shift teams to ensure seamless customer experience
- Identify trends in customer feedback to improve service quality
- Meet/exceed KPIs for customer satisfaction (CSAT) and average handle time (AHT)
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Strong typing skills (40+ WPM) with excellent written/verbal communication
- Ability to work independently with minimal supervision during night shifts
- Proficient in CRM software (Salesforce experience preferred)
- Reliable high-speed internet and quiet home workspace
- Flexibility to work weekends/holidays as needed
- Must reside in Washington state for local compliance