Job Description
Join our award-winning team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional customer experiences during our peak evening hours. This position offers competitive pay, comprehensive benefits, and opportunities for growth within a dynamic environment. Our San Diego-based team values diversity, innovation, and work-life balance. Immediate openings available! Apply today and become part of our customer-centric culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex customer issues using CRM tools and escalation protocols
- Process orders, returns, and account modifications with accuracy
- Document interactions and maintain detailed customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Typing speed of 40+ WPM with high accuracy
- Bilingual (Spanish/English) certification a plus