Job Description
Join our elite customer service team in San Antonio! We're hosting an exclusive hiring event for dedicated Night Shift Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. This role offers the flexibility of overnight hours while delivering exceptional service to our global clientele. Don't miss this opportunity to launch your career with a forward-thinking company committed to employee success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent verbal/written communication and problem-solving abilities
- Ability to work independently in a fast-paced night shift environment
- Proficient in Microsoft Office Suite and basic troubleshooting
- Positive attitude with a customer-first mindset