Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives in Fresno, CA! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Why apply?
- Sign-on bonus for qualified candidates
- Health/dental/vision insurance
- 401(k) with company match
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through continuous training
- Uphold brand voice and service standards consistently
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing (40+ WPM) and multi-tasking abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Available for flexible night shifts (10 PM - 6 AM)
- Excellent problem-solving and conflict resolution skills
- Spanish bilingualism highly desirable