Job Description
Join Raleigh's premier call center team with our exclusive weekend shift opportunities! We're hiring passionate individuals to deliver exceptional customer experiences while enjoying work-life balance through our weekend-only schedule. As a Weekend Call Center Specialist, you'll be the voice of our clients, handling inbound/outbound calls with professionalism and empathy. We offer competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
• Weekend-only schedule (Sat/Sun)
• Health/dental/vision insurance
• 401(k) with company match
• Paid training and certifications
• On-site parking and modern facilities
• Recognition programs for top performers
Responsibilities
- Handle 50+ daily customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce database
- Meet/exceed quality and productivity metrics (AHT, CSAT)
- Collaborate with support teams for complex issue resolution
- Participate in monthly performance reviews and coaching
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office and CRM software
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Passion for problem-solving and customer advocacy
- Ability to work independently in a fast-paced environment