Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Atlanta, GA! We're seeking passionate individuals to deliver exceptional customer experiences during evening hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential. If you thrive in fast-paced environments and prioritize customer satisfaction, apply now to become an integral part of our dynamic support team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving skills and product expertise
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to team training initiatives and knowledge base updates
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Advanced proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution abilities
- Availability to work flexible night shifts (10 PM - 6 AM)
- Strong typing skills (40+ WPM) and multitasking capabilities
- Proven track record of meeting/exceeding performance targets