Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Global Connect Solutions! We're seeking empathetic professionals to deliver exceptional support during our peak hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Immediate start available for qualified candidates in the Atlanta metro area.
What We Offer:
- Industry-leading compensation + night shift differential
- Comprehensive health/dental/vision plans
- Tuition reimbursement and career advancement
- Flexible scheduling options
- Virtual onboarding and training
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise details
- Collaborate with escalation team for complex issue resolution
- Meet/exceed productivity targets while maintaining quality standards
- Identify upsell opportunities for premium services
- Participate in weekly performance improvement sessions
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Proficient in CRM platforms (Salesforce/Zendesk preferred)
- Strong problem-solving and conflict resolution abilities
- Comfortable working independently during night shifts (11 PM - 7 AM)
- High school diploma or equivalent required
- U.S. work authorization mandatory