Job Description
Join our award-winning customer service team in Oakland, Illinois! We're seeking dedicated night shift professionals to deliver exceptional support experiences. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment. This role offers growth opportunities and competitive benefits for those ready to excel in a dynamic customer-facing position.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and Microsoft Office
- Reliable transportation to Oakland, IL location
- Must pass background check and drug screening