Job Description
Join our dynamic team at Apex Solutions Group as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our overnight hours (10 PM - 6 AM). This is your chance to make an immediate impact while enjoying competitive pay and a supportive work environment. Perfect for night owls who thrive in quieter settings!
Why You'll Love Working With Us: Comprehensive training, advancement opportunities, and a culture that values work-life balance. We prioritize your growth and well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with day-team to ensure seamless customer handoffs
- Identify opportunities for process improvements
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced overnight setting
- Proficiency with CRM software and Microsoft Office
- Flexible schedule availability including weekends
- Positive attitude with problem-solving mindset