Job Description
Join our elite night team and deliver exceptional customer experiences! Global Solutions Inc. is seeking motivated Customer Service Representatives to support our 24/7 operations from our Chicago hub. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic environment.
As a key member of our night shift, you'll be the voice of our brand, resolving complex inquiries with professionalism and empathy. We provide extensive training, flexible scheduling, and a supportive culture focused on work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 99% accuracy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document all interactions in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed KPIs including CSAT scores, first-contact resolution, and AHT targets
- Identify process improvement opportunities and contribute to team training
- Maintain 100% adherence to security protocols during sensitive data handling
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced, high-stress scenarios
- Strong problem-solving skills with attention to detail
- Flexibility to work nights, weekends, and holidays as required
- High school diploma or equivalent; college degree preferred
- Immediate availability and reliable transportation