Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional service to our clients across Northern Virginia. With immediate openings in our Arlington headquarters, you'll be part of a dynamic culture that values growth and teamwork. Enjoy competitive pay, comprehensive benefits, and a modern workspace where your voice matters. No previous experience required – we provide paid training!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution times
- Identify opportunities to improve customer experience
- Participate in weekly training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (new grads welcome)
- Excellent communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and resilience under pressure