Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. This role offers immediate start opportunities with competitive compensation and a supportive team environment. Enjoy the flexibility of a night schedule while making a real impact on customer satisfaction. Coastal Connect Solutions provides comprehensive training, career advancement opportunities, and a dynamic workplace culture focused on excellence and innovation.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication skills with clear articulation in English
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proven problem-solving abilities with conflict resolution experience
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays
- Background check and drug screen required upon hire