Job Description
Join our elite customer service team at GlobalConnect Solutions! We're hosting a dedicated hiring event for motivated individuals seeking night shift opportunities in Jacksonville, FL. As a key member of our 24/7 support hub, you'll deliver exceptional experiences to global clients while enjoying competitive pay, comprehensive benefits, and career advancement opportunities. On-site interviews available October 15-17! No experience required – we provide paid training.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions using Salesforce CRM while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed productivity metrics (25+ interactions/hour)
- Participate in quarterly service improvement initiatives
- Maintain HIPAA/GDPR compliance for all client data
- Mentor new hires during onboarding periods
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional communication skills (written/verbal)
- Proficiency in Windows OS and CRM platforms
- Ability to work independently during night shifts (10 PM - 6 AM)
- Spanish bilingualism strongly preferred
- Available to work weekends/holidays as needed
- Pass background check and drug screening