Job Description
Join our elite customer service team in Omaha and transform your career with paid training and competitive night shift opportunities! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This role offers stability, growth potential, and the chance to thrive in a dynamic 24/7 environment.
Why Choose Us?
- Comprehensive paid training program ($1,200 value)
- Night shift differential ($2.00/hour premium)
- Health benefits, retirement plans, and tuition assistance
- Clear career path to team leadership roles
- Modern tech stack with AI-powered support tools
Responsibilities
- Deliver multi-channel support (phone, email, chat) with 98% satisfaction rate
- Resolve complex billing/technical issues using CRM systems
- Maintain 95% adherence to SLA response time standards
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with escalation teams for high-priority cases
- Participate in monthly performance reviews and training
- Support 24/7 operations across 3 time zones
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (BPO/call center ideal)
- Type 50+ WPM with 95% accuracy
- Proficiency in CRM tools (Salesforce, Zendesk)
- Ability to work independently during overnight hours
- Strong problem-solving and conflict resolution skills
- Flexible schedule availability (weekends/holidays required)