Job Description
Join our dynamic team at Nexus Solutions Group for a night shift Customer Service Representative position! We're hosting an exclusive hiring event in Fresno, CA, offering immediate opportunities to provide exceptional support to our clients. As a key member of our 24/7 operations center, you'll deliver world-class service while enjoying competitive pay, comprehensive benefits, and career growth potential. Perfect for night owls seeking stability and advancement in a supportive environment.
Why Join Us?
• Competitive hourly wages with performance bonuses
• Health insurance, retirement plans, and paid time off
• Paid training and skill development programs
• Collaborative team culture with advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in compliance with company and regulatory standards
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT, resolution time, and first-contact resolution
- Participate in continuous training to enhance product knowledge and service techniques
- Contribute to process improvement initiatives through team feedback sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with strong problem-solving abilities
- Proficiency with Windows OS and CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and adapt to changing priorities in fast-paced settings
- Reliable transportation to our Fresno facility (night shift parking provided)
- Flexibility to work weekends and holidays as required by business needs
- Passion for helping others and commitment to excellence in customer experience