Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Portland, PA! We're hosting an exclusive hiring event for motivated professionals seeking flexible schedules and career growth. As the first point of contact for our valued clients, you'll deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a dynamic team environment. This full-time night shift position offers stability in a growing industry with opportunities for advancement.
Our company culture prioritizes employee well-being through wellness programs, recognition initiatives, and ongoing training. Perfect for night owls seeking work-life balance, this role includes a $1,000 sign-on bonus for qualified candidates. Apply today to become part of our innovative team committed to excellence!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product questions, and service disruptions using CRM systems
- Document interactions accurately in Salesforce while maintaining confidentiality standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and average handle time
- Participate in monthly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume contact center environment
- Exceptional written and verbal communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Strong problem-solving skills with calm demeanor under pressure
- Valid Pennsylvania driver's license and reliable transportation