Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support during overnight hours while enjoying premium compensation and a dynamic work environment. This immediate-start opportunity includes comprehensive benefits, career advancement pathways, and a culture that values your growth.
At Apex Support Solutions, we empower our night shift team with cutting-edge tools and dedicated mentorship to resolve complex customer inquiries with confidence. If you thrive in fast-paced settings and prioritize customer satisfaction, this role is your gateway to success in Atlanta's thriving service industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency during overnight shifts
- Process orders, returns, and account modifications accurately using CRM systems
- Collaborate with cross-functional teams to escalate complex issues and ensure seamless resolution
- Maintain detailed documentation of customer interactions and transactions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify process improvements to enhance customer experience
- Train on new products and services to maintain expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (night shift a plus)
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work independently in a remote/night-shift environment
- Strong time management and multitasking capabilities
- Flexibility to work weekends and holidays as needed
- Positive attitude and resilience under pressure