Job Description
Join a Winning Team in Albuquerque, NM!
Welcome to Apex Contact Solutions, a leader in providing exceptional customer support. We are currently seeking a highly motivated Customer Service Representative to join our full-time team. We pride ourselves on our company culture and are proud to offer comprehensive, paid training to all new hires.
If you are looking for a stable career with growth opportunities and a supportive environment, we want to hear from you.
Why Choose Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Full-Time Hours: Consistent schedules with stability.
- Competitive Pay: Starting at $18.00/hr with performance-based incentives.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities:
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Provide accurate product and service information to customers to ensure satisfaction.
- Handle and resolve customer complaints or escalations in a professional and empathetic manner.
- Update and maintain customer records in the CRM database accurately and timely.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Meet and exceed daily and weekly performance metrics regarding call handling and customer satisfaction scores.
Qualifications:
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication skills with the ability to articulate complex information clearly.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be reliable, punctual, and possess a positive attitude.
Apply today to start your journey with us!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Provide accurate product and service information to customers to ensure satisfaction.
- Handle and resolve customer complaints or escalations in a professional and empathetic manner.
- Update and maintain customer records in the CRM database accurately and timely.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Meet and exceed daily and weekly performance metrics regarding call handling and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication skills with the ability to articulate complex information clearly.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be reliable, punctual, and possess a positive attitude.