Job Description
Join our dynamic team as a Night Shift Customer Service Representative in sunny San Jose, CA! We're hosting an exclusive hiring event for motivated professionals ready to deliver exceptional customer experiences while working flexible overnight hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a tech-forward environment.
As a key player in our customer experience division, you'll resolve inquiries, troubleshoot technical issues, and build lasting client relationships. Our supportive culture values work-life balance, offering shift differentials and premium benefits for night shift associates. This is your chance to launch or advance your career with an industry leader committed to employee development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using knowledge base resources and troubleshooting protocols
- Document interactions accurately in CRM systems while maintaining confidentiality standards
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet/exceed performance metrics including CSAT scores, resolution rates, and handle times
- Contribute to process improvement initiatives through customer feedback analysis
- Maintain up-to-date product knowledge through continuous training modules
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong problem-solving abilities with analytical thinking aptitude
- Availability to work flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent; college degree preferred
- Basic technical troubleshooting skills for software/hardware issues
- Ability to type 40+ WPM with accurate data entry skills