Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking energetic professionals to deliver exceptional support during weekend shifts in Portland, PA. This role offers immediate start for candidates ready to make an impact. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions drive customer satisfaction.
What You'll Love:
- Weekend shifts (Saturday/Sunday) with weekday flexibility
- Comprehensive training and career growth opportunities
- Modern, collaborative workspace in Portland's business district
- Immediate onboarding for qualified candidates
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service experience in call center or retail
- Exceptional verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a fast-paced environment
- High school diploma or equivalent; college degree preferred
- Weekend availability mandatory (Sat/Sun 8am-8pm)
- Typing speed of 40+ WPM with 98% accuracy